Privacy Policy

1. Introduction

Welcome to SNUD OS™, operated by SNUD OS™ ("Company," "we," "us," or "our"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website start.snudos.com, use our platform, or engage with our services including but not limited to business automation, CRM integration, website development, and marketing services.

By accessing or using our services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this policy, please do not access our services.

2. Information We Collect

We collect several types of information to provide and improve our services:

Personal Information You Provide:

●Full name, email address, and phone number

●Business name, industry, and business address

●Payment and billing information (processed securely through third-party payment processors)

●Login credentials for your account

●Logo files and brand assets you upload

●Communications you send to us (emails, support tickets, form submissions)

Information Collected Automatically:

●IP address, browser type, and device information

●Pages visited, time spent on pages, and navigation patterns

●Referring website addresses

●Cookies and similar tracking technologies

Information from Third Parties:

●Business data from public directories and listings when providing our services

●Analytics data from integrated platforms (e.g., Google Analytics)

●CRM and marketing platform data when you connect third-party services

3. How We Use Your Information

We use the information we collect for the following purposes:

●Service Delivery: To provide, maintain, and improve our business automation, website development, CRM, and marketing services

●Account Management: To create and manage your account, process transactions, and send service-related communications

●Onboarding: To process your Fast Start onboarding submissions and set up your business automation systems within our 48-hour delivery window

●Communication: To respond to your inquiries, send updates about your projects, and provide customer support

●Marketing: To send promotional materials, newsletters, and information about new features or services (with your consent)

●Analytics: To analyze usage patterns, monitor platform performance, and improve user experience

●Legal Compliance: To comply with applicable laws, regulations, and legal processes

●Security: To detect, prevent, and address fraud, security breaches, and technical issues

4. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

●Right to Access: You may request a copy of the personal information we hold about you

●Right to Rectification: You may request that we correct any inaccurate or incomplete personal information

●Right to Deletion: You may request that we delete your personal information, subject to certain exceptions required by law

●Right to Portability: You may request a copy of your data in a structured, commonly used, machine-readable format

●Right to Restrict Processing: You may request that we limit the processing of your personal information under certain circumstances

●Right to Object: You may object to our processing of your personal information for direct marketing purposes

●Right to Withdraw Consent: Where we rely on your consent to process your information, you may withdraw that consent at any time

To exercise any of these rights, please contact us using the information provided in the Contact section below. We will respond to your request within 30 days.

5. Opt-Out & Processing Preferences

You have several options for managing how your information is processed:

Email Communications:

You can opt out of promotional emails at any time by clicking the "unsubscribe" link at the bottom of any marketing email, or by contacting us directly. Please note that you may still receive transactional emails related to your active services.

Cookies:

Most web browsers allow you to control cookies through their settings. You can set your browser to refuse cookies or alert you when cookies are being sent. However, disabling cookies may limit your ability to use certain features of our platform.

Analytics:

You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

Do Not Track:

We honor Do Not Track (DNT) signals sent by your browser. When DNT is enabled, we will not use tracking technologies for targeted advertising purposes.

Data Processing:

If you wish to opt out of specific data processing activities, please contact us and we will accommodate your request to the extent permitted by law.

6. Data Sharing & Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

●Service Providers: We share information with trusted third-party vendors who assist us in operating our platform, processing payments, sending emails, and providing customer support. These providers are contractually obligated to protect your information.

●CRM & Marketing Platforms: When setting up your business automation systems, we may share necessary business data with our integrated CRM platform, email service providers, and scheduling tools as part of delivering our services to you.

●Legal Requirements: We may disclose your information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

●Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.

●With Your Consent: We may share your information with third parties when you have given us explicit consent to do so.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

7. Security Measures

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it:

●Encryption: All data transmitted between your browser and our servers is encrypted using TLS/SSL technology

●Access Controls: We restrict access to personal information to authorized employees and contractors who need it to perform their job functions

●Secure Infrastructure: Our platform is hosted on enterprise-grade cloud infrastructure with regular security updates and monitoring

●Password Protection: User passwords are hashed and salted using industry-standard cryptographic algorithms — we never store passwords in plain text

●Regular Audits: We conduct periodic security assessments and vulnerability testing

●Incident Response: We maintain an incident response plan to quickly address any potential security breaches

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to continually improving our protective measures.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Active Accounts: We retain your information for the duration of your active account and service period.

After Service Termination: Following the termination of your services, we may retain certain information for up to 36 months for legitimate business purposes including:

●Compliance with legal, tax, and accounting requirements

●Resolution of disputes or enforcement of our agreements

●Backup and disaster recovery purposes

Marketing Data: If you opt out of marketing communications, we will retain only the information necessary to honor your opt-out preference.

Deletion Requests: When you request deletion of your data, we will process your request within 30 days and confirm deletion. Some data may be retained in anonymized or aggregated form for analytical purposes.

9. Children's Privacy

Our services are designed for businesses and business professionals. We do not knowingly collect, use, or disclose personal information from individuals under the age of 18.

If we become aware that we have collected personal information from a child under 18, we will take immediate steps to delete that information from our servers.

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately at [email protected] so that we can take appropriate action.

10. International Data Transfers

SNUD OS™ is operated from the United States. If you access our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States or other countries where our service providers maintain facilities.

By using our services, you consent to the transfer of your information to the United States and other jurisdictions that may have different data protection laws than your country of residence.

We take steps to ensure that international transfers of personal data are subject to appropriate safeguards, including:

●Standard contractual clauses approved by relevant authorities

●Data processing agreements with our service providers

●Compliance with applicable cross-border data transfer regulations

If you are located in the European Economic Area (EEA) or the United Kingdom, we will ensure that any transfer of your personal data is carried out in accordance with applicable data protection laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes to this policy, we will:

●Post the updated policy on this page with a revised "Last Updated" date

●Notify you via email if the changes are significant and you have an active account with us

●Provide a summary of key changes at the top of the updated policy

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of those changes.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

SNUD OS™

📧 Email: [email protected]

📞 Phone: (757) 829-7575

📬 Mailing Address:

PO Box 8212

Norfolk, VA 23503

United States

We aim to respond to all privacy-related inquiries within 30 business days. For urgent matters regarding your data security, please include "URGENT — PRIVACY" in your email subject line.

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